Help
Briefs, checks, getting paid and your data.
Joining
Do I have to be a student?
No. Anyone 18 or over in the US can join. Some brands want a student audience, so some briefs are for verified students only; add your university email in setup and those appear too. You can sign in with either address while your student status is valid.
Link to this answerWhy do you need my ID?
Paying an individual real money in the US means knowing who they are. It is handled by our verification provider on their own pages — we never see the documents, only a reference and a verdict. It also stops one person running six accounts to collect the same referral bonus, which is the thing that kills platforms like this.
Link to this answerWhy does Stripe ask for my ID again?
You verify with us once; Stripe asks for your ID again when you set up payouts, because banks require it. Stripe's check is its own, separate from ours, and it is Stripe that pays you. What you give Stripe, including your bank details and tax ID, stays with Stripe; we hold its reference and whether payouts are enabled.
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Briefs and posting
Do you post anything on my behalf?
Only if you ask, and only for a claim you choose. By default you post natively, in your own words, and paste the link back; we read your own posts to verify them. Where it is available, you can choose "Let microreach set it up" on a claim instead: we set up that one brief on your account, with the caption you approved, in a browser session you signed in to yourself, and you tap Share (Post on TikTok) yourself. We never press it. Nothing is posted on a claim where you did not choose it.
Link to this answerWhat happens if my post is rejected?
You see exactly which check failed and why. Fix it and resubmit while the brief still has a free slot: a rejection gives the slot back, so somebody else may take it in the meantime. The most common one by far is a missing disclosure token. If a check cannot be decided — a platform outage, or we lost access to read your post — it goes to a person rather than being auto-rejected.
Link to this answerWhat does "Needs a fix" mean?
Your post did not pass a check, or a person turned it down, and the claim can still be fixed. The claim shows which check failed and why. Your slot was released when it was rejected, so somebody else can take it in the meantime: fix the post, or post a new one, and resubmit the link from the claim while the brief has a free slot. Resubmitting takes a slot again and runs every check again. Once the brief closes, the claim can no longer be resubmitted.
Link to this answerCan I ask for another look at a rejection or a reversal?
For a claim a person rejected, yes: on the claim, choose Ask for another look, once per claim, with a short note if you like. A person reviews it and you get an email; no time is promised. A claim the automatic checks rejected is fixed and resubmitted instead. A reversal cannot be looked at again in the app yet.
Link to this answerWhat happens if a brief closes while I hold a claim?
Closing a brief stops new claims, not yours. A claim you already hold keeps its slot, its deadline and the price fixed when you claimed, so post and add the link before the deadline on the claim as usual. What a closed brief does stop is resubmitting: a rejected claim cannot be submitted again once its brief has closed.
Link to this answerWhat do I post if a brief has no file?
You make your own. Some briefs supply no image or video, and the brief says so: "The brand supplies no file." Follow the brief's instructions and caption, post it from your own account, and add the link as with any other brief. The same checks apply, the disclosure tag included.
Link to this answerHow long does manual review take?
We do not promise a time. A claim goes to a person when a check cannot be decided automatically, for example when a platform does not answer or a post cannot be read. Nothing is rejected for waiting: the claim keeps its slot while it is in review, and the claim page shows its status.
Link to this answerWhat does an expired claim mean?
A claim holds a slot for a set time, shown on the claim. If no post link is submitted by then, the claim expires and the slot goes back to the brief. Nothing is held against you and nothing was paid. While the brief is open and has a free slot, you can claim it again.
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Getting paid
How much can I actually make?
Between $25 and $40 for a verified post on the briefs live today. Some briefs add a bonus on views or likes, worked out from your post when its hold ends; it is not counted here, because it depends on the post. We do not publish an average monthly figure, because we would be making it up — how much you make depends entirely on how many briefs you claim and whether your posts pass.
Link to this answerWhy is my money on hold?
When a post is approved, what you keep from it is on hold for the brief's hold period, usually seven days from the approval. The post has to stay up for that time: a brand pays for a post people can see. Once the hold ends and we confirm the post is still up, the money moves to your available balance and is paid out from there. If the post comes down during the hold, the claim is reversed and that money goes back to the brand. Money on hold can only ever be paid out to your own bank, through Stripe.
Link to this answerWhen does the money actually arrive?
Your post has to pass every check, then stay up for the brief's hold period, usually seven days. After that it moves to your available balance. A payout run pays you once $25.00 or more is available, and it goes to your bank through Stripe, usually landing within a couple of working days of being sent.
Link to this answerWhy are my payouts paused?
A person at microreach can pause payouts on an account. While they are paused you keep earning: claims carry on and money still reaches your available balance, but nothing is sent to your bank. Money says since when, and we email you when payouts resume. Payouts also wait while your account is in review, and while money is owed back from a reversed claim.
Link to this answerHow do I change where my payouts go?
On Money, under Payouts, choose Change payout method. Stripe opens its own screen, where you update your bank details; they stay with Stripe, not with us. A payout already sent is not redirected. A sandbox stand-in account has no Stripe screen, so there is nothing to change.
Link to this answerWhat happens if a payout fails or is returned?
Nothing is lost. If a payout fails before it leaves us, the full amount goes back to your available balance and goes out with a later payout. If your bank turns it down or sends it back, the money waits with Stripe in your payout account and we send it to your bank again. If Stripe needs new bank details, the Payouts section of Money says so; update them there.
Link to this answerWhat is a reversal, and when do I owe money back?
A claim is reversed when its post comes down, or when it turns out not to meet the brief. Inside the hold period nothing has been paid, so the money goes back to the brand and you owe nothing. If the claim had already been paid, that amount is owed back: it comes out of your next earnings, and payouts wait until it is covered. The claim shows the reason.
Link to this answerDo I get a tax form, such as a 1099?
Stripe collects your tax ID when you set up payouts, and it stays with Stripe; we hold only whether it was provided. That is what a tax form for your earnings is issued from. Which form applies, and the amount at which one is issued, are not settled yet, so we do not state them here. Keep your own record of what you are paid: Money lists every payout.
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Your account
How do invites work?
Your code and invite link are on Invite, under Account. Somebody who joins with your link, or enters your code before their first claim is approved, is your referral. You are paid when they have a post verified and it survives its hold period, within the window Invite shows. Invite also shows what each of you gets and the limit. A second account of your own, or inviting each other in a circle, does not count.
Link to this answerWhat does it mean if my account is in review or suspended?
In review means we are checking activity on your account. While it lasts you cannot claim briefs and payouts wait; money you have earned stays in your balance. Suspended means a person has stopped the account: you cannot sign in, claim briefs or change your details, and money you have earned stays recorded in your balance. What happens next depends on the review. There is nothing you need to do unless we contact you.
Link to this answerHow do I disconnect or switch my Instagram or TikTok?
On Account, under Connected accounts, choose Disconnect. We stop reading that account and delete our access to it; claims already made keep their record. It is refused while a claim on that platform is still open, and the message names the claim. A claim you have not posted yet can be released from the claim; one you have posted has to finish first. To switch accounts, disconnect, then connect the other one. You can also remove microreach in Instagram's or TikTok's own settings.
Link to this answerHow do I change my email address?
On Account, under Email addresses, add the new address and confirm it with the code we send to it. Then make it your main address: from then on every email goes there. You can remove the old address afterwards. Any address on your account signs you in, and an address can belong to one account only.
Link to this answerWhat happens to my money if I delete my account?
Deleting is permanent. Money available or on hold when you delete is not paid out, and open claims are not withdrawn, so anything they would still earn is not paid either. A payout already sent is not stopped. To be paid first, let your payouts arrive and your claims finish, then delete. Before you confirm, Account shows the amounts and asks you to acknowledge them. The money records stay, for tax, under a meaningless id.
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Your data
What do you hold about me?
Your email addresses (and a university one, if you add it to verify student status), your display name and your social handles. We do not ask for your date of birth: microreach is for people 18 or over, as the sign-up page says. Not your bank details and not your ID — those stay with Stripe and our verification provider. You can download everything we hold, or have it deleted, from Account at any time. The money records have to stay for tax, and they refer to you by a meaningless id.
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